I received a copy of Cases in Online Interview Research in the mail last month. I created an illustration and helped write Chapter 7 “Guides and Visitors: Capturing Stories in Virtual-World and Interactive Web Experiences” with team members Patricial Wall, Jonas Karlsson, Tong Sun, Wei Peng, Eric Bier, Christian Overland, Mike Butman, Suzanne Fischer and Lisa Korzetz. The chapter documents our work on a collaborative project between the Xerox Research Center Webster (XRCW), Palo Alto Research Center (PARC) and The Henry Ford Museum called Document Interactions. In partnership with the museum, our research team created a web application and a 3-D virtual world to facilitate the sharing of stories around museum artifacts.
This was one of the first projects I worked on when I joined XRCW in late 2009. My role on the team was to improve the usability of the web application and virtual world interactions. I evaluated the web application and gave suggestions for improvement, I planned and led the user evaluation of the web application (combining user testing and structured interview techniques), and helped plan the user evaluation of the 3-D virtual world. All of the user evaluations took place virtually over the phone and via shared screens, rather than face-to-face, which made our project a prime candidate for inclusion in the book.